Sales & Advice

Helen Thomas – Horticultural Advisor

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Helen Thomas

We first had the opportunity to work with Helen after she was the worthy winner to design our show and demonstration gardens, in a competition run by Capel Manor College of Garden Design. In 2013 we persuaded her to come and join us to help us handle the day to day enquires of both walk in and telephone enquiries. Helen received her BA(Hons) in Fashion Design and thereafter spent 12 years at one of the major fashion houses as a senior designer before taking a career break. Having always been an avid gardener, Helen decided to retrain as a garden designer to combine her great design and drawing skills with her love of plants. She studied garden design at Capel Manor College for her NOCN Cert. Garden Design where she won an award as Student of the Year. She has excellent communication skills, and a mature, tactful and caring disposition in dealing with any size project.

Andrew Austin - Sales Team Leader

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Andrew is one of our most experienced advisors, and as such works closely with our Sales Manager, Sarah, in the management of the sales office. He leads both by guidance and example, putting his considerable product knowledge and outstanding customer service skills to excellent use. Andrew has over 25 years experience in horticulture on large estates, tree nurseries, arboretums and in garden centre management. He initially joined us as a horticulturist in early 2007 working on the nursery as a grower before transferring to the sales department. He has an Ordinary National Diploma in Amenity Horticulture from Askam Byran College of Agriculture and Horticulture. Andrew is renowned for his patience and reliability, out of which has grown an ever-expanding, loyal following of repeat customers.

Sue Boetius – Horticultural Advisor

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Sue first joined Majestic Trees as a horticulturist working on the nursery in 2006, prior to taking a year out in 2009 to live in the States. On her return we were able to persuade her to join our horticultural advice team. She studied at both Capel Manor and Writtle Colleges achieving the RHS General, the Certificate of Higher Education in Horticulture and Design and a Diploma in Garden Design. On leaving college she initially set up her own garden design, landscape construction and garden maintenance business, working mainly on projects in and around Hertfordshire, so she knows firsthand the joys, pains and challenges one faces. Sue is a ‘practical’ designer who understands how things grow and how they are built which makes her advice invaluable, a fact that many of her clients rave about after the job is done! She is a real team player who cares deeply about her customers.

Andy Miles – Commercial Manager/Horticultural Advisor

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Andy Miles is pretty much the most amiable and approachable sales professional we have ever had the privilege of working alongside. His fifteen-plus years’ experience in horticulture, primarily in garden centre management, comes through in his willingness to instantly drop whatever he is doing when a customer require assistance. He has an Ordinary National Diploma, a Higher National Diploma from Oakland’s College of Agriculture and Horticulture in Hertfordshire, and a tree knowledge that is second to none. Andy can tell you almost anything about a tree – whether it be preferred soil type, height in ten years, or susceptibility to disease – no Google required! Additionally, Andy has an innate sense of value and the ability to look at anything and see that there is something wrong with the price, has a great commercial ability to look at anything whether it be the scheduling or a quote done and quickly see what is missing.

Sarah Shynn - Sales Manager

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Our Sales Manager, Sarah, is the longest standing and most experienced member of our sales team, valued highly both for her design expertise and pragmatic business sense. In addition to her responsibilities as a senior manager, Sarah handles those enquiries which require a high level of design advice and project management. She draws from over 25 years of garden design, landscape contracting, landscape sales experience and as a grower in a nursery, as well as her formal training, which includes an OND and HND in Commercial Horticulture from Writtle College of Agriculture and Horticulture, and a distinction in Garden Design from Capel Manor, one of the nation's leading garden design schools. Sarah joined Majestic Trees in 2004 and specialises in designing planting schemes and treescapes to both beautify and transform landscapes all over Britain. She was honoured by her industry peers in 2011 when she was awarded ‘Sales Professional of the Year’ at the UK Grower Awards. She serves on the company’s Senior Management Committee, where her insights and wisdom are especially invaluable.

Nicola Byrne – Sales Assistant

Nicola Byrne

Nicola has a BA (Hons) in Art and did work in her field prior to starting a family. In 2012 she went back to school for three years attending Capel Manor completing her Level 2 City & Guilds Diploma in Floristry with Distinction. In 2015 we persuaded her to join our team were she assists the Horticultural Advisors and takes customers on tours of the nursery to find and hopefully select a tree or two. She has great customer service skills, is hard working and will do whatever it takes to ensure your complete satisfaction.

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