Ask for Advice
Our website is intended to facilitate communication between advisors and customers, not replace it. Trees can be a complicated thing to purchase, so we highly recommend speaking with an advisor at some point in the process, just to be sure things go smoothly. Here are a few ways to do that:
Our advisors are available for enquiries during opening hours by phone, email or in person at our Visitors Advice Centre at the nursery. Their advice is offered free of charge on a first come, first served basis. Please be aware that Saturdays can get very busy, so one-to-one time with advisors may be limited.
NURSERY CONSULTATIONS BY APPOINTMENT
If you are travelling a distance to visit the nursery or looking for quite a few trees, you may wish to visit us by appointment. In this case, we invite you to contact one of our advisors directly so they can talk through your requirements in advance and arrange an optimal time for your visit.
SITE VISIT CONSULTATIONS
For the majority of domestic planting projects, a complimentary nursery consultation appointment with one of our advisors is all that is required. Your advisor can coach you ahead of time on how to take useful photos/video and key measurements so you come prepared. For those with slightly more complicated project requirements, we are pleased to offer site visit consultations. One of our design advisors will meet you at your proposed planting site and talk through your requirements, taking digital photographs and measurements as required. You will then be invited to the nursery to review their recommendations (or receive these by post/email if preferred). The proposal will be comprised of a list of suggested trees and recommended planting positions, with a general indication of planting costs involved (final planting quote will depend on the trees ultimately selected). The fee for this service is £60/hour spent on site + mileage at 50p per mile plus VAT, and applies for most residential/domestic projects.*