Security and Privacy

What information we collect

We collect the minimum information that is necessary to assist you with your enquiries.

Why we collect it

It is necessary to have basic contact details to respond to an enquiry. It is often sometimes necessary to also take details about access conditions to your property, which may include images you have submitted or which we have taken during a site visit. We may also keep a reference of any quotes you have requested from us as well as past order history.

From time to time, we may wish to get in touch to let you know about opportunities or events that we feel may be of genuine interest. However, we will always invite you to ‘opt in’ to these communications first and you can update your preferences at any time.

When we collect it

Your information is collected only when you provide it to us, usually by making an enquiry or registering for a special event. The enquiry may take the form of an email, a phone call, a walk-in enquiry or a requested site visit. You may also provide it to us in order to set up account features on our website, so that you can create favourites lists and estimate costings.

How it is protected

The information is stored on our own servers, or, as in the case of information submitted via our website, on the server upon which our website is hosted. It is not shared to third parties except the select few upon whom we rely for system maintenance and who are contractually bound to act in compliance with our Privacy Policy.

If you have shared your information to express an interest in one of our special events, your information may be shared with organisations co-hosting that event, for purposes of registration and communication of information pertaining to the event.

Who to contact if you have any concerns

You have the right to know what information we hold on you, and to request us to delete it at any time. If you have any concerns or questions about our handling of your personal data, please contact us on 01582 843881 or