For the majority of planting projects, a complimentary nursery consultation with one of our advisors is all that is required. Your advisor can coach you ahead of your visit on useful photos and/or video and key measurements we need so you come prepared, or you can email them for advice. This information, when combined with Google Earth and Street View, can in 99% of cases tell us as much we need to know regarding location, access and parking.

If, once you have submitted photographs/video and the various other information required and have received advice you still feel unsure, we do offer site visit consultations. Should you request on-site consultation, one of our design advisors will meet you at your proposed planting site and talk through your requirements, taking further digital photographs and measurements as required, discussing in depth what you are trying to achieve to ensure we fully understand your desired outcomes. You will then be invited to the nursery to review our recommendations (or receive these by post/email if preferred). The proposal will be comprised of a list of suggested trees and recommended planting positions, with a general indication of planting costs involved (final planting quote will depend on the final tree selection). The fee for on-site consultation is £75/hour spent on site + mileage at 50p per mile plus £20 travel time per hour if over one hour from our nursery site and if we are unable to combine your visit with another visit in the same direction.*

Please note, that during peak periods there may be a 3-4 week delay for on-site visits, so starting with our free advice service is always wise, even if a possible visit date has been pencilled in. Nine times out of ten your questions can be resolved by phone or email, as long as we are given sufficient photos and information; so it is always wise to try this first.

To request a site visit or read more about the range of advisory services we offer, visit the Ask Our Advice page in the Get Ideas info hub. 

*A surcharge for travel time may apply to some London areas due to congestion zone charges, parking charges, etc. Long haul addresses, such as Scotland, Cornwall, Channel Islands, Isle of Wight, etc or outside the UK, are at an extra charge as we will need to cover additional hours traveling as well as flight or train and taxi travel costs. Provision of drawings, formal planting plans, etc. are NOT included in this fee, but can usually be supplied if required on a price-on-application basis. Higher fees may apply for consultation on very large projects or commercial work, depending on the level of involvement required.