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Orders and Payments

• Customers who do not have established accounts must pay for their orders in full at time of order/tagging. In the case of orders with long lead times due to the stock still rooting-out, a 50% deposit is required on the entire order at the time of the order to hold the trees. The balance is due 7 days before the scheduled delivery date.
• Orders placed by telephone will be confirmed in writing to ensure that no miscommunication occurs and to ensure your complete satisfaction. We will mail, fax or email you an order confirmation detailing: plant material, delivery address, and time frame which we will require you to read, sign & return to us.
• All orders made and requested urgently must be paid for with cleared funds prior to the tree being delivered. If delivery is in less than 7 days and the customer has requested that the trees be shipped urgently within that time they have waived their statutory rights and the 20% re-stocking fee applies.
• All orders canceled after seven days are liable for a 20% restocking/cancellation charge.
• All orders that are to be held longer than six months, unless by prior agreement, will incur a holding fee of 20% per annum.
• All special orders for stock bought in cannot be cancelled, unless agreed to by the management, and then with a cancellation fee
  that may exceed 20%.

Orders and Payments – Additional Conditions for Account and Trade Purchases

• All first time trade purchases must be paid in full at time of order.
• Regular trade customers are welcome to set up net 30-day account upon completion of a credit application and subject to approval and credit limit.
• Future purchases for trade customers who have been granted credit terms have 30 days from time of order to make payment. If
  an order is not to be delivered within the 30-day period, the trade customer must put a deposit of 50% of the tree value in order to hold the goods. The balance must be paid within 30 days of delivery, or within 90 days of confirmation if stock is to be held at the nursery beyond 90 days of confirmation.
• All orders that are to be held longer than six months, unless by prior agreement, will incur a holding fee of 20% per annum.
• A sales invoice will be sent to you after delivery.
• A 1.5% per month interest charge is incurred by all accounts which are not paid within the agreed 30 days from invoice date. It is unlikely further shipments will be made until your account is current and all further purchases will be on a cash basis for accounts with balances over 45 days. Management reserves the right to rescind account status of past due accounts although sales on a cash basis will always be welcome.

Reserve Orders

• As a courtesy we allow a potential customer in good standing the opportunity to select and reserve stock for 5 working days, except when the stock is in flower or autumn colour. Please note that reserves should only be requested on stock for which there is full intent to purchase, subject to verification of logistical suitability.
• If during the period of a five day reserve, another customer wishes to purchase the stock, we reserve the right to contact the customer who has reserved the stock to verify continued desire to purchase.
• All reserves are held at the discretion of management, who reserve the right to refuse or cancel a reserve at any time, particularly if the reserving customer does not promptly respond to a request to confirm continued interest.
• All reserve orders will expire after 5 days. The reserve label may not be removed immediately, but the stock will be registered as saleable to anyone. If you find that you do not need stock you have placed on reserve we would appreciate being notified promptly as a matter of courtesy.

Deliveries

• We have invested heavily in both rigid and articulated trucks and materials-handling equipment to provide you with superior service. We calculate delivery charges by the mile. Rates vary according to the type of vehicle required, and whether you request a particular day. Deliveries to some London postcodes include a surcharge.
• We will do our utmost to facilitate your requested delivery date and window of time. However, we will confirm prior to delivery the date and approximate time, and are not liable for any damages customer may claim due to delays from weather, war, road closures, mechanical breakdowns, acts of God or any event out of the control of Majestic Trees.
• The purchaser must have someone available to carefully check the order and sign, confirming that the trees have been delivered in excellent condition and are accepted. If this is not possible, we will only accept liability for missing or damaged trees if we are sure that we are at fault.
• You may suggest or we may agree that you provide additional equipment (such as a crane, etc.) and/or staff to unload the trees to save charges to you and to be efficient. Our driver will be happy to work with and advise your staff, but cannot be held responsible you any damage that results. However, additional Majestic Tree employees can be provided at an additional fee if arranged in advance.
• Congestion charges are passed on to the client at cost.
• Parking permits and/or adequate parking space for the delivery vehicles must be arranged and paid for by the client prior to
  delivery. If this is not done and parking tickets occur, outside of our control, the cost will be passed on to the client.
• Additionally, if there is nowhere to park and the delivery has to be abandoned due to no fault of our own there will be a
  redelivery charge. Furthermore, if we are unable to park close to the project so that it significantly increases the amount of
  labour required to offload, we reserve the right to notify you of the additional cost you will incur.
• Our driver has the right to reasonably refuse to offload if she/he deems conditions to be unsafe or if conditions are such that the lorry or equipment might get stuck. Furthermore, if required or if you have requested a Manitou truck mounted forklift to offload
  your trees, but the driver feels that the off road conditions are poor, our driver has the right to decline to place your trees
  further than they deem safe and reasonable.
• If our truck is stopped from unloading and standing time results, a £40 per hour fee, per truck, will be charged. Having to return
  the trees to our nursery and redeliver them later will result in an additional labour charge and redelivery fee, unless the error
  was by Majestic Group or any member of our team.
• If a client requests that we use their machinery with or without their driver we cannot be held responsible for any accidents or
  damage done to their machines due to our drivers’ unfamiliarity of either the machines controls or your driver’s lack of experience in how to offload the trees that may result in them being damaged. Furthermore, any damages or injuries to our truck or team whilst unloading is being done by your staff will be your responsibility. Our equipment has been designed with attachments to facilitate offloading and our staff understands how to offload the trees which cannot be satisfactorily explained to even an experienced driver in a few minutes.

Collections

• We can facilitate collections Monday to Fridays between 8.00am and 3.30pm. At least 24 hours’ notice is necessary to prepare orders for collection from our nursery, although we may be able to accommodate quicker turnarounds. Payment must be settled prior to preparation. When collecting, please ensure that your vehicle is long enough and has ample cover to protect the stock during transit. Weekend collections are rarely possible due to limited personnel at the nursery.

Planting

• It is the responsibility of the buyer to mark out exact locations of underground services (electricity cables, gas, etc) on site. Majestic Trees can accept no liability for damage to underground services which might occur during excavation of tree pits, unless their precise locations have been clearly marked out prior to commencement of planting works. We can provide a ‘Digicat’ scanner as an aid to assisting you with these findings, but are not experienced or professional service surveyors so cannot be held responsible for any services that you or your provider do not alert us too or mark out.
• The buyer is given the opportunity to approve precise planting locations of trees prior to excavation of tree pits. Should the buyer change his/her mind about the positioning after planting pits have been dug, Majestic Trees reserves the right to charge for the additional labour required to re-site tree pits.
• In such cases, Majestic Trees also reserves the right to postpone/reschedule completion of planting works in order to meet scheduling commitments to other customers. Furthermore, with very large trees it may be impossible or prohibitively expensive to move a tree once it has been planted without very large additional equipment.
• If planting on ground that the customer does not own freehold, or where covenants require permission from others, it is the responsibility of the buyer to ensure that all permissions have been received prior to planting. If at any time either immediately prior to planting or on the day of planting we have to stop and pull off and/or reinstate the planting area, the cost for this extra work will be borne by the customer. If the job is cancelled the normal restocking charges apply.
• Our Horticultural Advisors use their professional judgment as to the best way to secure your tree at planting based on the information you give them. However, if the planting team, once on site, deems the method selected as inadequate due to conditions not disclosed at time of purchase, Majestic Trees has the right to request that you pay for the additional cost of securing your tree(s). If not agreed the warranty will be invalid should the tree fail due to insecure anchoring. Of course Majestic Trees will bear any additional costs if it was due to an error on our part.
• Client dug tree pits must be excavated to correct depths. It is the responsibility of the client or client’s representative to confirm planting depths with their Majestic Trees horticultural advisor prior to excavation.
• Furthermore it is critical that an appropriate amount of the best topsoil is left beside the tree pit and that it is not trampled down or frozen. If at all possible dig the tree pits no more than one day in advance and please ensure that the tree pit does not fill up with water prior to our arrival. With client dug tree pits, any extra soil left over after planting will not be removed by Majestic Trees. Any deviation from the above including incorrect planting depth or excessive width that requires correction by our staff will result in additional labour costs.
• Occasionally, the planting crew will arrive on site to plant your tree(s) and decide for various reasons that it is not possible to use the digger as quoted. These reasons may include that it may do more damage than it is worth, we cannot get the digger in due to inadequate access, etc. As a result it may mean a more labour-intensive and a much harder hand dig, and at a minimum the digger hire will be applied to the labour fee. If excessive an additional fee may have to be charged if we feel that the job was in any way misrepresented, however unintentional. Furthermore, the planting crew may decide that due to poor ground conditions, plant material that is in the way that may be damaged or other unforeseen circumstances, that it makes more sense to hand dig which may increase the cost, but they will consult the office/and or yourself prior to making any decision. Additionally, if any matting is quoted this too will be applied to the labour, unless excessive when we will give you a refund.

Advice

• In cases where a site visit has been undertaken, we are not able to guarantee suitability of recommended stock for adverse site conditions which were not apparent during the site visit or not disclosed by the customer (ie., seasonal flooding or high winds).
• Should site conditions materially change after our site visit, it is the responsibility of the customer to inform us at least 72 hours in advance of the scheduled planting. Failure to do so will result in billing of any resultant additional costs.
• In cases where plant identification is requested to repair or extend an existing hedge or tree line of unknown variety, we are pleased to offer the benefit of our experience, but can only guarantee that the stock supplied is the stock that the customer has ordered. In such circumstances the customer is encouraged to seek the advice of an arboricultural consultant for a second opinion to make a firm identification of the species/variety/cultivar to be matched prior to placing the order.

Cancellation or Postponement of Scheduled Planting Jobs, Deliveries or Collections

• Because of the time required to trees for despatch, it is imperative for a customer to give 72 hours notice should it become necessary to postpone or cancel a scheduled planting job or delivery. Cancellations and postponements with less than 72 hours notice will incur a 20% restocking fee, as the trees will need to be untied and placed back on irrigation to prevent their deterioration.
• Collections from the nursery must be scheduled with at least 24 hours notice. Cancellation of a collection within 24 hours of the agreed collection time will normally incur a 20% restocking fee, as the trees will need to be untied and placed back on irrigation to prevent their deterioration.

General Terms

• Our Availability List is subject to items remaining unsold at time of order.
• These terms and conditions shall take precedence over any other that customers may attach to their orders.
• Prices are quoted for the plant stock only and do not include delivery or VAT unless specified. Our VAT reg. Number is 755 8600 09.
• Although every effort is made to maintain the prices shown on our availability list for the entire season, Majestic Trees reserves the right to modify prices without advance notice.
• We hereby reserve the right to the property of any goods sold until payment in full has cleared.
• All plants are believed to be true to name, but in the event of an error on our part, our liability to pay charges or compensate shall not exceed the value of the price paid.
• If a client requests and purchases evergreen or semi-evergreen hedging that contravenes the ‘Hedging Law’, Majestic Trees is in no way liable for any fines or enforcement action should there be a problem.
• We do our utmost to ensure that plants are undamaged, but as we have no control over the plants supplied by us once they have left our hands, we give no warranty, expressed or implied except for that stated under the ‘Warranty’ section, as to the growth or suitability of the plants to their ultimate location, after acceptance of delivery or collection. Any trees or plant material that is unacceptable must be rejected at the time of delivery or alternative arrangements made with the office. Failure to do so will deem those goods as being accepted by the customer.

WARRANTY LEVELS

Supply Warranty ‐ If Majestic Trees does not plant the tree(s), the only warranty offered is a guarantee that the stock was supplied structurally sound, has a good root system, is in good health, and true‐to‐type. It is the customer’s responsibility to check the stock on arrival and all claims or concerns must be notified immediately and to ensure no misunderstandings in writing within 48 hours of delivery. We will investigate any complaints in good faith, and replace/refund in cases where legitimate problems are found. The cost of this limited warranty is included in the price of the tree(s). If we provided our ‘Delivery to Tree Pit’ service, your trees are covered by our supply warranty. CONDITIONS OF THIS WARRANTY CAN BE FOUND AT THE END OF THIS DOCUMENT.

Establishment Warranty ‐ If Majestic Trees supplies and plants the tree(s), a one year Establishment Warranty is offered, subject to certain conditions including provision of correct aftercare by the customer as outlined on reverse. If we are simply providing our ‘Delivery to Tree Pit’ service there is no Establishment Warranty. If the customer provides labour to work alongside our team, but does not complete the work to our standard, or requests that we use materials not of our choosing, any losses which occur as a result of this will not be covered. Care includes adequate and not excessive watering, pest and disease control, timely fertilisation as required and maintenance of tree support systems, etc. after the tree is planted. Advice and instructions can be found on our website, in our sales confirmation documents, and by telephoning the nursery for advice. It is the customer’s responsibility to contact us if the tree appears to be struggling so the problem can be identified and rectified. The Establishment Warranty does not cover ‘Act of God’ events such as high winds, flooding, or sub‐zero temperatures below those normal for the British climatic zone (‐5 Celsius), or damage done by ‘others’ either maliciously or accidentally. Some home and contents insurance policies provide cover for landscaping and trees so you may wish to review your cover to further safeguard your investment. CONDITIONS OF THIS WARRANTY, INCLUDING AFTERCARE RESPONSIBITIES, CAN BE FOUND AT THE END OF THIS DOCUMENT.

Comprehensive ‘AfterCare’ Warranty ‐ For complete peace of mind a comprehensive 'AfterCare' warranty is included when you contract our ‘AfterCare’ Service. If you purchase our ‘AfterCare’ Service, in the year that your tree(s) was planted, then your tree(s) is covered by the service/warranty in its first year and the Establishment Warranty is extended to cover the second year of your tree(s) – effectively providing you with a two‐year warranty. With this service the trees are inspected and cared for monthly during the growing season (comprising 5 visits) by a Majestic Trees horticulturist. The ‘AfterCare’ Warranty provides for the replacement of any tree that fails unless you do not follow the watering instructions, as Majestic Trees will provide pest and disease control, pruning, maintenance of stakes/strapping/ Platipus systems, etc.. Please be advised that this ‘AfterCare’ Service is not a watering service. It does remain your responsibility to ensure adequate watering arrangements are in place at time of planting, and in between subsequent ‘AfterCare’ visits. We can advise you on what is required, and install basic irrigation if necessary. Failure to provide adequate watering facilities, or comply with watering instructions provided in your monthly report may be grounds for invalidation of your warranty. The monthly report will be completed at the time of the inspection, which if followed ensures that your tree(s) is fully warranted. Once they have left our hands, we give no warranty, expressed or implied except for that stated under the ‘Warranty’ section, as to the growth or suitability of the plants to their ultimate location, after acceptance of delivery or collection. Any trees or plant material that is unacceptable must be rejected at the time of delivery or alternative arrangements made with the office. Failure to do so will deem those goods as being accepted by the customer. CONDITIONS OF THIS WARRANTY, INCLUDING AFTERCARE RESPONSIBILITIES, CAN BE FOUND AT THE END OF THIS DOCUMENT.

Conditions

• None of these warranties cover accidental or malicious damage, vandalism, and/or failure by client, his employees/staff or subcontractors to provide the correct amount of water and care to the tree during the course of the warranty period. Acts of God such as storm, excessive wind, flooding, drought, frost damage, snow damage and the like are not covered by the warranty.
• If a tree should fail and it is agreed that Majestic is responsible for its replacement, we agree to do our utmost to replace the tree with the same type and size as originally ordered. However, in certain cases, exact replacements may not be possible, in which case you will be notified and an agreement made regarding an alternative choice. The warranty is also based on unchanged access/delivery, otherwise any additional costs for extra labour, heavy lifting equipment such as cranes not required previously will be the customers; eg if further building works has blocked the access route previously used such as a new garage. We will also take away the original tree and replant the new tree at no further charge, subject to unchanged access. However, in the event that a tree is replaced, the warranty is not extended, but continues and expires in due course as if the tree had never been changed.
• Majestic Trees cannot provide a warranty on a tree that is selected by the customer or the customer’s agent that is unsuitable for the soil, location or conditions where the tree is planted.
• There is no warranty where the customer and/or customer’s subcontractors plant the rootball material deeper than originally planted or increase the soil depth round the trunks of the tree after planting as this will most likely cause tree failure.
• At no time will Majestic Trees be responsible for more than the value and size of the original tree and delivery. If neither party can agree, an independent arbitrator who is mutually acceptable will rule on liability.
• All ‘sale’ items are sold ‘asis’ and there is no warranty expressed or implied. No returns are possible once the sale has been completed by the exchange of invoice and payment.
• In the unfortunate occurrence that the client’s property is damaged during the delivery and/or planting due to no fault of the customer, their staff, agent, contractor etc., Majestic Trees will either repair or pay for the repair of the damaged item to an acceptable standard or agree an acceptable financial rebate that is deemed reasonable to cover cost of repair. However, any damage done as a result of customer, their staff, agent, contractor etc., directing our vehicles, equipment etc. onto their property, failing to disclose manholes, culverts, or cattle grids not built to carry our equipment etc., are not reimbursable. Furthermore, if property is already damaged by others, we will never be responsible for the damage previously done by others. We reserve the right to request multiple quotes for repairs and to select the contractor of our choosing or even to repair the damage ourselves.

AFTERCARE RESPONSIBILITIES BY WARRANTY TYPE

* warranty does not cover conditions which are not readily apparent at time of site visit, unless clearly described by customer and documented on the order i.e. Seasonal water‐logging.