Service Standards

Key to this achievement has been an obsession with customer service, strong communication skills and an exceptionally high commitment to staff motivation and retention.

Kate Lowe, Editor of Horticulture Week

We strive to provide the best customer service you have ever experienced. Our intention is to make the entire process completely enjoyable and stress-free, and for you to be absolutely delighted with your choice, not just at time of delivery but for the many years to come.

Did You Know?

After every sale, however great or small, we send out a Customer Satisfaction Survey. We started this practice in 2005 and rely heavily on it to guide us in the continual improvement of our products and services. Furthermore, on the rare occasion that we do not totally satisfy the customer, it gives us an opportunity to follow up and usually correct any deficiency.